tkpk Privacy Policy

tkpk ("we", "us", "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy explains how we collect, use, store, and share your personal information when you access tkpk — whether through our website, mobile app, or any other channel.

By registering on tkpk or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform.

This policy applies to all registered players, visitors to the tkpk website, and anyone who contacts our support team. It covers all personal data collected through the platform, including data provided during registration, data generated through your use of the platform, and data collected automatically through cookies and similar technologies.

tkpk collects only the data that is necessary to operate the platform, verify your identity, process payments, and comply with legal requirements. We do not collect data beyond what is needed for these purposes.

We may also collect data from third-party sources such as payment providers and identity verification services, where this is necessary to complete a transaction or verify your account.

tkpk uses your personal data for the following purposes. We only process data where we have a valid legal basis to do so, as described in Section 4.

• Account management: To create and maintain your tkpk account, verify your identity, and manage your login credentials.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform operation: To deliver the games, sports betting markets, and other features available on tkpk.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact our support team.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal behaviour on the platform.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible gaming: To monitor betting patterns and identify players who may need support, and to enforce self-exclusion or deposit limit requests.
• Marketing (optional): To send you promotional offers and updates about tkpk, but only if you have opted in to receive these communications.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of the tkpk platform.

tkpk processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is necessary to fulfil our contract with you — i.e., to operate your account, process bets, and handle payments.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for AML and KYC compliance purposes.
• Legitimate interests: We process some data based on our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests do not override your rights.
• Consent: Where we rely on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

tkpk does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment providers: We share transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: We may share identity documents with third-party KYC providers to verify your age and identity as required by our compliance obligations.
• Legal authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where we are legally required to do so, or where we believe disclosure is necessary to prevent fraud or protect the safety of our users.
• Service providers: We work with trusted third-party providers for services such as hosting, analytics, and customer support software. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.

tkpk uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Here's what we use and why:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where users drop off, and how performance can be improved. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent logins and suspicious activity on your account.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the tkpk platform. For more details on the specific cookies we use, contact [email protected].

tkpk retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• KYC documents: Retained for 5 years after the end of the business relationship.
• Support communications: Retained for 2 years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or request deletion.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a tkpk player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request.

tkpk is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the tkpk platform or provide any personal information to us.

If we become aware that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on tkpk, please contact us at [email protected] so we can investigate and take appropriate action.

tkpk takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:

• SSL/TLS encryption: All data transmitted between your device and the tkpk platform is encrypted using industry-standard SSL/TLS protocols.
• Access controls: Personal data is accessible only to authorised tkpk staff who need it to perform their duties. Access is logged and regularly audited.
• Two-factor authentication: tkpk supports two-factor authentication (2FA) for player accounts to add an extra layer of login security.
• Regular security audits: Our platform and infrastructure undergo regular security reviews and penetration testing to identify and address vulnerabilities.
• Incident response: In the event of a data breach that affects your personal information, tkpk will notify affected users and relevant authorities as required by applicable law.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your tkpk account and to enable 2FA where available.

tkpk may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how we use your data, we will notify registered players by email or through an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how tkpk protects your privacy.

Continued use of the tkpk platform after any updates to this policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you may request account closure by contacting our support team.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the tkpk team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the tkpk platform.
• FAQ: Visit our FAQ page for answers to common questions about your account and data.

We take all privacy enquiries seriously and will respond as quickly as possible. For data rights requests, please include your registered email address and a clear description of your request so we can process it efficiently.